Residential Support Worker
- Location
- Lewisham, London
- Pay
- From £13.90/hr
- Contract
- Permanent, Bank
- Shifts
- Day, Sleep In, Waking Night
- Hours
- 44 hours per week
- Posted
- 28 September 2026
About this role
Contract: Full Time / Part Time / Bank Shift Pattern: 12-hour shifts including evenings, weekends, sleep-ins and bank holidays About The Ezer Group The Ezer Group provides high-quality, trauma-informed residential care for children and young people with emotional and behavioural needs. At Acacia House, we are committed to creating a nurturing, therapeutic home where children feel safe, valued and empowered to heal, grow and thrive. We believe every child deserves more than care — they deserve belonging, advocacy, opportunity, and adults who will stand beside them as they build brighter futures. ⸻ Our Values and Ethos Child Focused Everything we do begins with the child. We place the needs, voices, experiences and aspirations of children and young people at the centre of our practice, ensuring care is individualised, relational and responsive. Encourage Excellence We hold high aspirations for the children we support and for ourselves as professionals. We encourage young people to discover their strengths, pursue their goals and believe in what is possible, while striving for excellence in the care we provide. Compassionate Care We provide care rooted in empathy, patience and understanding. Through trauma-informed and therapeutic practice, we support children with warmth, consistency and dignity. Lead With Love We believe love looks like commitment, advocacy, boundaries, nurture and showing up consistently. We lead with kindness, authenticity and relational care, creating a home where children feel they matter. Restore Faith in Futures Many young people have experienced instability or loss of hope. We aim to help restore belief in themselves, in others and in their future, supporting them to move forward with confidence, resilience and ambition. ⸻ Purpose of the Role To provide high-quality day-to-day care and support to children and young people living at Acacia House, promoting their welfare, development and positive outcomes in line with their care plans, the Children’s Homes Regulations 2015, and The Ezer Group’s values. You will help create a safe, nurturing and aspirational home environment while supporting young people in their emotional wellbeing, education, independence and daily life. ⸻ Key Responsibilities Care and Support * Build positive, trusting relationships with children and young people. * Provide nurturing, child-focused care tailored to individual needs. * Support children with routines, education, appointments and daily living skills. * Encourage personal growth, positive identity and independence. * Act as a positive role model in line with our values and ethos. Safeguarding and Therapeutic Support * Safeguard and promote the welfare of children at all times. * Support young people using trauma-informed, restorative and compassionate approaches. * Respond to behaviours with understanding, reflection and consistency. * Support emotional regulation and positive risk-taking. * Follow safeguarding procedures and report concerns promptly. Key Working * Act as Key Worker for allocated young people. * Deliver meaningful key work sessions around goals, wellbeing, relationships and future planning. * Support young people to reflect, learn and build faith in their futures. * Contribute to care planning, reviews and advocacy. Home Life and Development * Help create a warm, stable and loving home environment. * Support participation in education, hobbies, community activities and life experiences. * Promote aspirations and encourage excellence in all areas of development. * Support with household tasks, cooking, activities and transport. Recording and Professional Practice * Maintain accurate and professional records. * Complete daily logs, incident reports and relevant documentation. * Work in line with legislation, regulations and company policies. * Attend handovers, supervision, team meetings and training. ⸻ Person Specification Essential * Experience supporting children, young people or vulnerable individuals * Passion for making a positive difference in young people’s lives * Understanding of safeguarding and child-centred practice * Ability to build positive relationships and remain calm under pressure * Good communication and recording skills * Flexibility to work shifts, weekends and sleep-ins * Full UK driving licence (if required) Desirable * Level 3 Diploma in Residential Childcare (or willingness to complete) * Experience in residential childcare or supporting children with trauma/EBD * Knowledge of Children’s Homes Regulations and Quality Standards * Training in safeguarding, behaviour support or therapeutic approaches ⸻ What We Look For We are looking for people who embody our values and are: * Child focused in everything they do * Compassionate, nurturing and emotionally intelligent * Ambitious for children and committed to excellence * Able to lead with warmth, consistency and love * Passionate about helping young people believe in their future * Reflective, resilient and committed to learning We recruit for values as much as experience. ⸻ What We Offer * Comprehensive induction and ongoing training * Regular supervision and reflective practice * Career progression opportunities * Supportive, values-led team culture * The opportunity to make a lasting difference in children’s lives ⸻ Safer Recruitment The Ezer Group is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to enhanced DBS checks, references and safer recruitment procedures.